This post seeks to encourage retailers to welcome reviews since they cannot do away with them. So far as they…

In our previous article we talked about some behaviors we are to expect from our customers and how to deal…

Apart from the mission of serving customers, the retailer’s main focus is to grow in business. Most retailers start with…

As I always say, customers are interesting, unique and thus must be treated with a lot of care and attention.…

Almost every customer has experienced bad customer service from retailers and retailers have also experienced a situation where customers have…

As a retailer, choosing the option of e-commerce naturally comes with the baggage of delivering  items to your customers and…